"I use 3D Security Services at a high-end Condominium Complex that I manage in Ottawa. The complex has a major focus on security, as a gated complex that relies on 24/7 security guard service to verify that visitors and contractors have permission to be there, and refuse entry to unauthorized visitors. Having heard positive feedback about 3D Security Services from other Property Managers, I recommended to my Board of Directors that they explore 3D to replace the multiple large companies that had been contracted previously with poor results.
Since the Board has hired 3D Security Services, I have received continual positive feedback from my staff and my ownership. Owners love the increased competence of the guards and their amazing customer service, and my staff has been able to more easily complete their work with the improved communication from the security guards. Also, from a high level point of view, my interactions with the company’s owner have been amazing. Since being hired, I have received incident reports more promptly than ever before, and he has proactively looked for ways to add value beyond just staffing our gatehouse. Most notably, 3D has developed a software used for the vetting of visitors and contractors. This increases the efficiency with which the guards are able to process the line of visitors, and develops a searchable log of all visitors and contractors who have come in and out of the property.
I would happily recommend 3D Security Services to any Condominium Manager or Board of Directors who are considering making a change."
- John F.
There are times when “Good enough” just will not cut it when it comes to the security of your condominium and the safety of all those within. When security is important to you and your stakeholders, you want to work with partners that take security seriously and are constantly improving the services they offer. At 3D Security Services, understanding the condominium process and procedures is one of our core strengths, and we bring that passion, knowledge and experience to every job we undertake.
In the security industry, there is a phrase that is used to describe the non-observant guards who are just looking for their next paycheque. We have all seen these guards sitting in a chair, too busy studying or playing on their phone to even acknowledge the presence of the condominium residents; these types of guards are referred to as just “a pulse and a uniform”. In the event of a security incident, there is just as much of a chance that they will act as an obstacle, than actually help the condominium regain their security equilibrium.
At 3D Security Services, our security guards are hired and retained on the basis of their commitment to security best practices. Our guards are renowned for always looking for way to improve the services that we provide to our clients. We attract these types of guards for a variety of reasons:
We recognize that our staff members are the number one service that we provide to our clients. Moreover, we make sure that our staff knows this as well, and we ensure that they are compensated based on the quality of the job that they perform.
Most security companies will widely promote the training that they offer their guards – what they often do not tell their clients are that the company actually charges the guards to take the training. At 3D Security Services, we are proud to see our guards get ahead and better themselves by tapping into the resources we offer. For this reason, we offer free training to our staff. An example of this is that all our guards have the opportunity to get their Use of Force certification (baton and handcuffs) as part of their employment with the company. This type of training ensures that we are sending out better, more knowledgeable guards to all our properties.
If you are serious about the security that you are offering, it becomes rapidly apparent that cookie-cutter solutions are not what is needed. At 3D Security Services, we make sure that, before our first guard even reports for their first shift, that they are clear on what the job entails and how we expect them to accomplish the tasks. The post orders are available (on-line) to them 24/7 and they are always able to get in contact with a supervisor if there is any questions.
As experts in condominium security, 3D Security Services is able to recommend and implement custom-designed security solutions that are unique and beneficial to individual condominiums. This can include